Customer Service Excellence confirmed for the Library

We have been recognised for our commitment to customer service for the fifth time in a row! The Library’s Customer Service Excellence award has been renewed for the fifth time since 2016.

Our assessors were particularly impressed by how we put our clients at the very heart of service delivery and “go the extra mile” to help you all, resulting in a 91.92% satisfaction from students in the National Student Survey, a full 2.6% above the average university. We were delighted to have been described as “incredibly helpful, friendly and approachable” by our students, staff, partners and visitors.

If you have not already seen them, check out our new Library Service Standards that help us to monitor how well we are doing and let you see how well we are doing against the high standards to which we hold ourselves. Find out more about what we offer, how we can help, or let us know how what else you would like to see us offer.