Every year, you tell us that our resources were one of the things you like most about your courses. We are excited to empower you to fulfil your potential and go further, and have spent nearly £3 million on resources to ensure you have everything you need to succeed. We have also worked hard to make it easier to understand how to find and use our electronic resources.
You tell us every year that the Library is one of your favourite study spaces on campus, but that space can be at a premium at peak times. we reimagined and repositioned the Book Nook, introduced many more individual and shared study pods, and refurbished our soft seating areas so you always have somewhere comfortable to sit.
In response to student feedback, hot food can now be eaten in the University Library and microwaves are available in the café area for you to use. Please keep hot food in the café area, clean up after yourself and help us to make this trial a success.
The library you see today was created through student led change. The feedback from generations of students before you telling us what would support them and what would help them thrive has developed the services and facilities you enjoy today. The question is what legacy will you leave for future generations?
Please let us know how we can serve you better!
We were delighted last year to report that a full four years after we first received Customer Service Excellence Standard recognition, our award had been fully reviewed and re-accredited but we have not stood still.
It’s amazing how much we’ve changed since you joined us (unless you’ve just joined us, in which case we are busy changing even as I type this!). We are always keen to hear what our clients think and want, and we are forever watching to spot what you find challenging. Our ongoing Customer Service Excellence Standard recognition shows our ongoing commitment to delivering the best service possible as our staff “go the extra mile” and embed enhancements to your Library experience across the board. So, what’s gotten better?
