Customer Service Excellence
You may have noticed the new purple CSE logo that recently appear on the Library homepage. This celebrates the Library, alongside Sports & Recreation, obtaining the coveted Customer Service Excellence Award. We are now working hard to further improve our services and retain the award for years to come.
The Customer Service Excellence standard is a UK Government award that, “aims to bring professional, high-level customer service concepts into common currency with every customer service by offering a unique improvement tool to help those delivering services put their customers at the core of what they do.”
You can read more about the assessment and the award on the Library website.